Results-driven Procurement and Supply Chain Manager with 21+ years of experience in global sourcing, procurement operations, and end-to-end supply chain management across Amazon marketplaces (US, UK, Germany, Canada, and Australia). Proven expertise in managing high-volume international procurement, 3PL warehousing, and cross-border logistics with a strong focus on cost reduction, efficiency, and scalable operations.
Highly experienced in Amazon FBA operations, including inbound and outbound shipment management, inventory forecasting, replenishment planning, and coordination with freight forwarders and third-party logistics (3PL) providers to ensure seamless fulfillment and on-time delivery.
Strong background in vendor sourcing and supplier management across Alibaba, 1688, and Taobao, with a proven track record in supplier negotiation, contract management, and performance optimization to ensure cost efficiency, quality compliance, and supply continuity.
Demonstrated success in implementing strategic procurement initiatives, including e-procurement systems, localization, standardization, reverse auctions, bulk purchasing, price negotiation strategies, shipment consolidation, payment term optimization, and alternate sourcing strategies, resulting in consistent cost savings and operational improvements.
Expert in 3PL warehousing and global logistics coordination, managing inventory storage, distribution, and fulfillment operations across international warehouse networks supporting Amazon marketplaces in the US, UK, Germany, Canada, and Australia.
Strong capability in inventory management and demand planning, ensuring accurate stock levels across FBA and 3PL warehouses, preventing stockouts and overstock situations, and maintaining real-time inventory accuracy across multiple marketplaces.
Experienced in order fulfillment and customer service operations, including shipment tracking, returns and refunds management, dispute resolution, and coordination with logistics partners to ensure timely and accurate deliveries while maintaining high customer satisfaction.
Proficient in monitoring and improving Amazon account health metrics, including Order Defect Rate, Late Shipment Rate, Cancellation Rate, and Customer Feedback, ensuring compliance with Amazon performance standards and long-term account stability.
