Customer Support Specialist with 8+ years of experience in hospitality, SaaS, and e-commerce environments. Proven track record in resolving complex customer inquiries, managing escalations, and improving retention through proactive support and data-driven insights. Experienced in troubleshooting order, logistics, fulfillment, and billing issues while coordinating cross-functionally for efficient resolutions.
Former Customer Coach at Cloudbeds and Support Specialist at Boldr, with strong background in customer success, account monitoring, and CRM documentation. Skilled in Zendesk, Salesforce, HubSpot, Jira, Gorgias, Shopify, and property management systems.
Recognized for maintaining high customer satisfaction, reducing response times, and strengthening client relationships through clear communication and consistent follow-ups. Detail-oriented, tech-savvy, and committed to delivering exceptional service in remote, fast-paced environments. Seeking a long-term role where I can contribute to customer retention, operational efficiency, and business growth.
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