I am a results-driven Healthcare Support Specialist with over 4 years of experience in the healthcare BPO industry, supporting U.S. based accounts. I specialize in assisting patients with medication management, including prescription refills, mail-order services, and providing accurate product information for both prescription and over-the-counter items. I am experienced in handling order tracking, resolving delivery concerns, and managing escalations to ensure timely and efficient resolution.
I have a proven track record of managing high-volume inbound and outbound interactions across phone, chat, and email while maintaining exceptional attention to detail, empathy, and adherence to HIPAA regulations. My experience includes navigating EHR systems, pharmacy platforms, and CRM tools to deliver seamless, patient-centered support and ensure a positive customer experience.
In addition, I bring a strong background in technical support across mobility and travel accounts, further strengthening my problem-solving abilities, adaptability, and capacity to resolve complex customer concerns efficiently. I am highly organized, solutions-oriented, and committed to delivering high-quality service in fast-paced, performance-driven environments. problem-solving skills and ability to assist customers efficiently.
