Experienced professional in the healthcare industry with a background in handling authorization requests for providers, benefits and eligibility claims, and member services support. Skilled at delivering accurate information, resolving inquiries, and ensuring compliance with healthcare policies. Tech savvy and proficient in Microsoft Office 360, Google Applications, and Canva, with strong organizational and communication skills. Holds a Bachelor’s degree in Business Administration, major in Marketing.
Skills & Competencies:
Healthcare Administration:
Authorization requests, benefits verification, eligibility claims.
Customer Service Excellence:
Strong communication, problem-solving, and conflict resolution.
Technical Proficiency:
Microsoft Office 360, Google Applications, Canva.
Tech Savvy: Quick to adapt to new systems and digital tools to enhance efficiency.
Organizational Skills:
Efficient record-keeping, multitasking, and time management.
Business Knowledge:
Marketing principles and business administration practices.
