I am a Customer Support and E-commerce Operations Specialist with years of experience in customer service and technical support, along with hands-on experience supporting a U.S.-based wholesale women's clothing business.
My expertise includes order processing, invoice creation, payment collection, shipping coordination, UPS label generation, warehouse communication, customer follow-ups, and lead generation. I have experience managing the complete order fulfillment process—from reviewing orders and creating invoices to processing payments and coordinating shipments.
I am proficient in Google Workspace, Slack, WhatsApp, Notion, UPS, and AI tools such as ChatGPT to support daily operations and improve workflow efficiency. My background in customer service has strengthened my communication, problem-solving, and organizational skills, allowing me to provide excellent support to both customers and business owners.
I am reliable, detail-oriented, and committed to helping businesses streamline operations, improve customer satisfaction, and achieve their goals.
