I am WFM Real-Time Analyst and Quality Assurance Specialist with 9+ years of experience in Contact Center Operations. I specialize in real-time monitoring, workforce management and quality assurance. I use Verint, NICE IEX, Aceyus, eGain, Microsoft excel (Advanced) and Power BI daily. Available for Full-time and Part-time remote work across US, UK, and AU time zones.
