I am a highly experienced Operations and Workforce Management professional with over 15 years in the BPO industry, including 7+ years in Workforce Management and 4 years fully remote. I specialize in workforce planning, scheduling, KPI tracking, SLA compliance, reporting, process improvement, and project coordination.
In addition, I manage e-commerce and digital marketing operations, including product sourcing, Amazon reselling, and Facebook & Instagram Ads via Meta Business Suite.
I am detail-oriented, highly organized, and capable of working independently to support executives and teams across US, UK, AU, or PH time zones.
