Need a customer support specialist who can resolve issues, recover outstanding payments, and deliver exceptional customer experiences?
I bring 9 years of professional experience supporting U.S. and U.K. businesses across customer service, eCommerce, and medical accounts receivable.
Here's how I can help your business: Resolve customer inquiries through phone, email, and live chat Process orders, refunds, replacements, and shipment tracking Manage billing inquiries, payment follow-ups, and collections Handle medical accounts receivable, claims, and denials Coordinate with internal teams to ensure timely issue resolution Maintain accurate customer documentation and CRM records.
I've worked with tools including Shopify, MedManager, EMR/EHR systems, Google Workspace, Microsoft Office, Slack, and AI tools such as ChatGPT and Claude to improve efficiency while maintaining personalized customer interactions.
If you're looking for a dependable professional who communicates well, takes ownership, and helps create a positive customer experience, I'd love to discuss how I can support your team.
