I’m a Customer Service and Lead Generation Specialist with hands-on experience supporting sales teams, executives, and growing businesses. Over the years, I’ve built a strong background in client communication, CRM management, lead sourcing, and administrative support—always with a focus on delivering a smooth and positive customer experience.
In my current role as a Customer Service Specialist and Virtual Assistant at Athena, I handle client inquiries, manage CRM records, assist with lead follow-ups, and support daily operations to keep everything organized and on track. Before that, I worked as an Executive Assistant at MTT Electrical, where I supported senior leaders with calendar management, correspondence, documentation, and coordination across teams. I also gained valuable sales support experience at Eaton, assisting with lead generation, client follow-ups, and sales reporting.
I’m comfortable using Apollo for lead sourcing and outreach, maintaining accurate CRM data, and preparing reports and presentations. I take pride in being detail-oriented, dependable, and easy to work with. Whether it’s resolving customer concerns, organizing executive schedules, or supporting sales initiatives, I focus on getting things done efficiently and professionally.
I’m always open to learning and growing, and I’m committed to providing reliable support that helps businesses move forward.
