I am a Customer Support & Sales Specialist with over 10 years of experience supporting U.S. and global clients in SaaS, eCommerce, BPO, financial services, and telecom. Skilled in inbound/outbound call management, collections, negotiation, and upselling, I consistently deliver results while maintaining professionalism and empathy. I am proficient in CRM/ATS tools such as Salesforce, Bullhorn, and JIRA, and excel at troubleshooting, documentation, and process improvement. With a goal?oriented mindset and strong communication skills, I am ready to contribute to remote teams and help businesses achieve customer satisfaction and revenue growth.
