I am a results-driven professional with a diverse background spanning Technical Support, US Healthcare Operations, and Real Estate/Mortgage Back Office. My career has been defined by one goal: cutting through complexity to deliver high-efficiency results.
With experience at global firms like Accenture and Everise, I bring a sophisticated approach to remote work. I don't just "resolve tickets"—I use automation and data-driven troubleshooting to stay ahead of SLAs and keep business operations running smoothly.
What I Bring to Your Team:
Technical Troubleshooting: Specialized in App/Cloud support, proprietary software ecosystems, and integrating automation tools to gather actionable data quickly.
Healthcare Expertise: Deep knowledge of the US Healthcare system, including CPT coding, claims adjudication, denial management, and CMS-regulated enrollment lifecycles.
Back-Office Precision: Expert in managing complex data across Google Suite and Excel, with a background in US Home Insurance and Mortgage compliance.
Communication & Advocacy: Proven ability to act as a liaison between providers, insurers, and members, ensuring 100?curacy in sensitive environments.
Whether you need a technical problem-solver for your SaaS product or a meticulous associate to manage your healthcare or mortgage operations, I have the experience to hit the ground running with minimal supervision.
