With hands-on experience in both e-commerce and customer service, I’ve spent the past few years helping customers with everything from placing online orders to resolving delivery issues and handling returns. I worked with Fintoes Shoes, a U.S.-based online store, where I managed order processing, tracked shipments through USPS, and responded to inquiries through calls and emails. I also assisted with sending product catalogs and handled basic digital marketing tasks.
Before that, I worked as a Financial Customer Service Representative for Ubiquity Global Services. There, I helped students open accounts, guided them through financial aid processes, and dealt with everyday banking concerns like balance inquiries, fraud checks, and card support—both physical and virtual.
These roles have helped me become quick to adapt, patient with customers, and focused on finding solutions. I’m used to working remotely and I’m comfortable using tools like Avaya, Slack, Canva, and Microsoft Office. I take pride in doing the job right, keeping things organized, and making sure every customer feels heard and helped.
