I am an Operations Leader and Technical Support Expert with over 15 years of experience supporting global technology companies, including Lenovo, Microsoft, Dell, and CenturyLink. I specialize in voice support, technical troubleshooting, logistics coordination, and administrative operations, helping businesses deliver exceptional customer experiences and run efficiently.
Most recently, I served as an Assistant Manager-Operation for Lenovo Premium Care, where I led teams, managed escalations, optimized processes, and ensured consistent achievement of performance and service level targets. I also worked as a Project Lead, leading onboarding initiatives, coordinating stakeholders, setting up contact center infrastructure, and ensuring successful project delivery from planning to go-live.
My core strengths include:
• Technical & Logistics Voice Support
• Customer Support & Escalation Management
• Virtual Assistance & Administrative Support
• Operations & Project Management
• Email & Calendar Management
• Workforce Management & Resource Planning
• CRM, Google Workspace, and Contact Center Tools
I am known for being reliable, detail-oriented, and calm under pressure, with a strong ability to solve complex problems and support both customers and business operations.
I am now seeking remote opportunities as a Virtual Assistant, Technical Support Specialist, or Operations Support Professional, where I can bring my experience, leadership, and customer-focused mindset to help organizations succeed.
If you're looking for a dependable professional who can support your customers, streamline your operations, and add immediate value to your team, I would be happy to connect.
