Job Title: Virtual Assistant / Customer Service & Medical Administrative Support Job Description: I am a highly experienced professional with over 10 years of combined experience in BPO, healthcare, and medical virtual assistance. I specialize in providing customer service, inbound sales support, and medical administrative assistance to ensure smooth business and clinical operations. Key Responsibilities: Handle inbound sales accounts, addressing customer inquiries, resolving concerns, and promoting products or services. Manage patient scheduling, including booking, rescheduling, and sending reminders using Allscripts, Touchworks, and ECW. Verify insurance eligibility and track lab results to support healthcare providers. Maintain accurate electronic health records (EHR) and patient documentation. Perform email management, data entry, and administrative support tasks efficiently. Provide excellent customer service, maintaining professionalism, empathy, and high satisfaction standards. Prioritize tasks effectively to meet deadlines in fast-paced environments. Skills & Expertise: Customer Service & Inbound Sales Medical Virtual Assistance Patient Scheduling & Appointment Coordination EHR Management: Allscripts, Touchworks, ECW Insurance Eligibility Verification Lab Result Tracking Data Entry & Email Management Microsoft Office & Google Workspace Strong Communication & Time Management Why Hire Me: I combine BPO customer service expertise with medical administrative knowledge, making me a reliable and versatile virtual assistant. I am detail-oriented, organized, and proactive, dedicated to delivering accurate and timely results to support both business and healthcare operations.