Hi! I'm April Mae, a dedicated Customer Service Representative with experience in Healthcare and Chat support. With 6 years of experience in customer service, primarily handling provider relations and inbound/outbound calls to assist providers or the one calling on behalf of the office, I specialize in delivering exceptional support and ensuring businesses run efficiently.
What I Can Do for You:
•Appointment Scheduling & Patient Support - Handle patient appointment scheduling, prescription refills, prior authorization, and referrals. Provide administrative assistance including patient inquiries via chat, email, and calls.
• Insurance Verification & Billing Support – Verify patient insurance eligibility. Assist in billing tasks, including processing payments and updating billing records.
• Pre-certification - Handle provider requests for pre-authorization if it's required or not and follow up on requests.
• Appeals- Assisting providers to check the status of the appeals submitted.
• Web Research & Data Management - Collecting, analyzing, and organizing data efficiently for informed decision-making.
• Problem Resolution & Process Improvement - Identifying operational challenges and implementing effective solutions.
I’m excited to combine my expertise in Medical Virtual Assistance and Chat Support to support your team’s growth and success.
Message me and let us work together!
