Over the past 15 years, I have gained hands-on experience across all the key responsibilities outlined in your job posting. I began my career in Sales and Customer Service, where I developed strong attention to detail and became highly proficient in managing leads, monitoring follow-ups, and tracking updates using various systems. I prepare user manuals and conduct training for both internal and external Clients and build good customer service relationship. I consider myself an expert in conducting effective follow-ups and creating organized workflows that help streamline and improve processes.
As a Team Leader, I managed a team of five, work with IT people, created user manuals, performed system configurations, process broker commissions, and delivered client training. In addition, my background as a Broker Support professional involved processing loan applications, collating documents, providing customer service, and liaising with various lenders and third parties which I can implement on coordinating to stakeholders of the company.
If given the opportunity, I am confident in my ability to contribute effectively and adapt quickly to excel in whatever position.
