With over six years of experience in customer service and eCommerce operations, I specialize in leadership and team management that help businesses elevate customer experience, streamline workflows, and build high-performing teams.
At Reliasourcing Inc., I lead support operations by fostering collaboration, aligning team efforts with organizational goals, and driving operational efficiency. Previously at Alorica, I supported customer service teams with a strong focus on delivering quality client experiences and effective coordination.
Core Expertise
Team Leadership & Coaching: Boost productivity, QA scores, and overall team performance
Customer Experience Management: Handle escalations and ensure timely resolution
Process & Workflow Optimization: Develop SOPs, monitor KPIs, and streamline operations
Administrative Support: Manage emails, schedules, reporting, and task coordination
eCommerce Operations: Hands-on experience with Shopify, Gorgias, and CRM platforms
Tools & Skills
Shopify | Gorgias | Google Workspace | Slack | Microsoft Office | Canva | Process Improvement | Problem Solving
Impact Delivered
Increased customer satisfaction and loyalty
Reduced unresolved cases and repeat issues
Streamlined workflows and improved operational efficiency
Enhanced team performance and consistency
I am passionate about building efficient, customer-focused teams that deliver measurable results. If you’re seeking a results-driven professional to strengthen customer support, optimize operations, and lead with impact, let’s connect.
