IT Systems Engineer with 16+ years of experience supporting Australian, U.S., and
international clients across MSP environments. Strong technical foundation in
Microsoft 365, Azure, Windows Server, networking, and RMM/PSA platforms,
complemented by excellent communication and customer service skills. Known for
ownership, reliability, and the ability to resolve complex issues across multi-tenant
environments. Provides calm, clear client communication and consistently drives
high-quality technical outcomes.
