I am a results-oriented BPO leader with a career built on technical expertise and a consistent drive for revenue growth. My professional journey at Teleperformance—progressing from a Technical Repair Agent to Sales Ranger and eventually to Supervisor—has given me a 360-degree view of operations. I specialize in bridging the gap between technical troubleshooting and consultative sales, ensuring that every customer interaction adds value to the business. As a Supervisor, I focus on transforming team performance through active coaching and data-driven KPI management. I take pride in maintaining high service quality standards while empowering my team to exceed their sales and productivity targets
