Highly skilled customer service professional with strong communication abilities and extensive experience across life and healthcare insurance, travel, publishing, and financial services. Proven expertise in health insurance claims, benefits verification, prior authorizations, CPT and diagnosis codes, and provider advocacy. Background includes patient care coordination for specialty drugs, credit card collections, and travel account support with strong knowledge of airport codes and global geography. Known for accuracy, compliance, and delivering excellent customer and patient experiences and seamless collaboration across teams.
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