Hi! I'm Shaira Alexis Navarro, a dedicated and detail-oriented Sales Development Representative (SDR), Virtual Assistant, and Customer Support Professional with experience in sales, customer service, lead generation, administrative support, and data management.
Throughout my career, I've developed strong communication, organizational, and problem-solving skills by working in customer-facing and sales-driven environments. My experience has taught me how to build relationships, manage multiple priorities, maintain accurate records, and deliver excellent support while working independently in remote settings.
In my current role as a Sales Development Representative, I help generate business opportunities through outbound prospecting, cold calling, LinkedIn outreach, and lead qualification. I research companies and decision-makers, maintain CRM records, schedule meetings for the sales team, and ensure prospects move smoothly through the sales pipeline. I also create and improve internal tracking systems and spreadsheets to help the team work more efficiently and reduce time spent on manual research.
In my previous roles, I gained valuable experience in customer service, administrative support, and data management. I handled customer inquiries professionally, resolved concerns efficiently, maintained accurate records, processed information with a high level of accuracy, and collaborated with different teams to ensure smooth daily operations. These experiences strengthened my ability to communicate effectively, stay organized under pressure, and consistently provide excellent service.
My core skills include:
• Cold Calling & Outbound Prospecting
• Sales Development & Appointment Setting
• Lead Generation & Lead Qualification
• LinkedIn Prospecting
• Email Outreach
• CRM Management (HubSpot and other CRM platforms)
• Customer Service & Client Communication
• Market & Company Research
• Data Entry & Database Management
• Google Workspace & Microsoft Office
• Spreadsheet Creation & Reporting
• Calendar & Administrative Support
• Process Improvement & Workflow Organization
• Time Management & Multitasking
I pride myself on being proactive rather than simply task-oriented. If I notice an opportunity to improve a workflow, organize data more effectively, or make a process more efficient, I take the initiative to develop solutions that benefit the entire team.
I'm a fast learner who adapts quickly to new tools and systems, communicates professionally with clients and colleagues, and takes ownership of my work. Whether it's prospecting new leads, supporting sales operations, managing administrative tasks, or providing outstanding customer service, I strive to deliver consistent, high-quality results.
I'm currently seeking long-term remote opportunities where I can contribute to business growth, continue expanding my skills, and become a reliable member of a team that values initiative, accountability, and continuous improvement.
