A results-driven professional with extensive experience in customer service, client relations, and healthcare support across BPO and healthcare revenue cycle management environments. Currently working as a Senior Patient Advocate at R1 RCM, assisting patients with billing inquiries, insurance concerns, payment arrangements, and account resolution while ensuring compliance with healthcare policies and procedures.
Previously served as a Customer Success Specialist at RingCentral, supporting business clients through onboarding, product education, and issue resolution. Developed strong skills in account management, customer retention, and technical troubleshooting while maintaining high satisfaction ratings.
Brings 9 years of experience in the BPO industry handling customer service operations, escalations, and complex customer concerns. Recognized for empathy, clear communication, and the ability to de-escalate difficult situations. Skilled in multitasking, documentation, and working within performance metrics such as AHT, CSAT, and first-call resolution.
