Handled customer inquiries and support requests using Zendesk. Responded to tickets, documented customer concerns, and resolved account and technical issues in a timely manner. Escalated complex cases when needed and ensured all interactions were properly recorded. Maintained high customer satisfaction by providing clear and professional communication.

I am a highly experienced Customer Service and Technical Support professional with over 9 years of proven expertise in delivering exceptional customer experiences across telecommunications, technical support, and healthcare industries.

Throughout my career, I have successfully handled inbound and outbound calls, resolved complex internet and mobile connectivity issues, performed remote desktop troubleshooting, configured port forwarding, and managed account activations. My strong technical background allows me to guide customers step-by-step through solutions while maintaining professionalism and clarity.

In addition to technical support, I have extensive experience as a Virtual Assistant in the healthcare field. I have managed appointment scheduling through platforms such as Zocdoc and PatientPop, verified insurance eligibility and benefits, handled medical-related inquiries, and utilized EMR systems like Elation. I am highly organized, detail-oriented, and capable of multitasking in fast-paced environments.

I am proficient in tools including Zendesk, Talkdesk, Slack, Gorgias, Zoom, and Microsoft Office. My strengths include clear communication, problem-solving, time management, and maintaining accurate documentation.

I am committed to delivering efficient, reliable, and customer-focused service while contributing positively to team success and organizational growth.