Result-driven and highly detail-oriented Virtual Assistant and Customer Service Representative with 3+ years of combined experience in BPO, healthcare operations and US-based healthcare providers, specializing in benefits and eligibility, claims processing, and prior authorization inquiries. Knowledge with Appointment/Patient Scheduling & Calendar Coordination. Proficient in Google Workspace and Microsoft 360, AI tools, EHR/EMR tools such as Tebra, Xcures and Practice Fusion. Known for proactive communication, with multi-tasking skills, adaptable, with customer-first mindset, worked with various teams and value Integrity. Remote work ready.
