6 years experience as Administration VA (Real Estate Property Management & Sales Administration )
1 year experience as a Customer Service Representative.
VA Team Leader for Client.
Hi!
I'm Ramiro, but my colleagues and friends call me Miro. I have 7 years in total of experience in both the Real Estate Field and Customer Service. I was also a VA Team Leader on each companies I've been to.
During those 7 years, I served as a backbone to the client, providing support with my accuracy and efficiency. Organizing and preparing a set of works before my client even asks for me to work on it.
I am eager to acquire new skills that will greatly contribute to the team. I have the drive for continuous learning and am deeply glad with the new set of tasks moving forward. You can rely on my track record of delivering results with urgency.
You may check below the tasks I have covered during those 7 years of experience.
Property Management
- Application screening and background reference checking for tenants.
- Processes qualified tenants up to the settlement stage.
- Conducts CRM and comparable within the building or the street.
- Create profiles and submit them to the Landlord.
- Creates Inspection Report.
- Creates Maintenance Report.
- Sending arrear reminders to the tenants.
- Prepares Tenancy/Lease Agreements.
- Receives inquiries from tenants for maintenance/repair requests.
- Upload and process invoices from our rental properties.
- Data Entry
- Monitoring rent payments via payment platforms.
- Handling Mortgages.
- Property Refinances.
- Handling Property Insurances and HOA.
Sales Administration Support
- Prepares and arranges agent meetings.
- Preparing agent’s marketing materials.
- Preparing Agency Agreements, Marketing Costs and Proposed Sale Timeline.
- Monitors Market Thread (CoreLogic/PriceFinder).
- Manages Agent’s Drives and Spreadsheets.
- Set up Brochures and Signboards for Printing (AdPak/Real Hub/Sprint/Campaign Track).
- Sets contacts from property inquiries.
- Sets Campaign Calendars.
- Sends out Emails and texts for agents’ recent listings and sold properties.
- Sends out Inspection and Auction Reminders for currently listed properties (Emails and texts).
- Creates Sales/Rental Appraisal and Enquiry Email Templates.
- Adding and Removing Contacts from the Database.
- Leads Filtering.
- Process Marketing Invoices.
- Prepares and sends out weekly Newsletter.
- Arranges Property Inspection Schedules.
- Set up Weekly Property Auctions (Realtair)
- Database Managing.
- Prepares Valuation Report.
- Updates the team's spreadsheet for all market updates on specific suburbs.
- Data Entry
- Adhoc Tasks
Customer Service
- Applications
- Billing Inquiries.
- Retention (Suspension and Termination of Service)
- Customer Support (Calls or Chats)
- Technical Support for 3 lines of business (Cable Service, Phone Service, and Internet Service)
- Sales (Cable, Phone and Internet)
- I do have other experiences but non-VA-related jobs back when I was still pursuing my Engineering Profession. - All were overseas experiences when I was still in Malaysia and Qatar.
