Technical Customer Support Specialist with 4 years of experience supporting customers in the telecommunications industry within a fast-paced call center environment. Experienced in troubleshooting VOIP services, internet connectivity, billing concerns, account management, and technical issues while delivering excellent customer support. Skilled at diagnosing service problems, resolving customer concerns, and guiding customers through step-by-step troubleshooting. Recognized as a Top Performer for consistently exceeding performance and sales goals while handling 50–70 customer interactions daily. Proficient in Google Workspace, HubSpot CRM, Notion, and AI tools including ChatGPT and Claude to improve productivity and streamline workflows. A quick learner with strong communication skills, a customer-first mindset, and the ability to adapt to new technologies, automation tools, and technical environments.
