Customer Support Team Leader and Customer Service Specialist with 8 years of experience across voice, chat, and email channels. Experienced in billing support, technical troubleshooting, customer retention, upselling, escalation management, and team performance coaching. I help businesses create smooth and positive customer experiences by providing reliable customer service and administrative support. With a strong background in handling client concerns, managing schedules, and keeping operations organized, I ensure every interaction feels seamless and professional.
