I help business owners stay organized, efficient, and focused on growth.
With over 6 years of experience supporting US and Australian clients in customer service, sales, technical support, administrative support and data management plus 5 years managing my own business. I understand what it takes to keep operations running smoothly behind the scenes.
As an Operations Virtual Assistant, I specialize in:
• Managing CRM systems and maintaining accurate records.
• Tracking operations, reports, and workflows.
• Handling customer communication professionally.
• Organizing emails, calendars, and backend systems.
• Supporting daily business processes with precision.
• Regularly updated payroll information with drivers' absences, sickness, deduction and overtime.
• Processed Invoices to itemize and provide records of the drivers to be reported to the client.
• Checking drivers pick-up and delivery points and picked additional task to aid team success.
• Fatigue Management must ensure all drivers are following their designated working hours and scheduled breaks, using the MTData fleet management and telematic system.
• Logbook Data Entry enter all drivers' information in excel sheet before entering to the designated system.
• Breach reporting generates all breaches reports and send them to the designated state managers for them to take actions with the drivers involved.
• Trip Sheets enter all trip sheets details into the prescribed system.
• MYOB - Invoicing & Billing, Payroll & Employee Payment
• Spreadsheet Reporting (Google Sheets / Excel)
• Customer Service (Email, Chat & Phone)
• Logistics & Operations Tracking
• Sales & Lead Support
• Internet Trouble Shooting for HughesNet Satellite Internet Provider
• MT Data - fleet management and telematics systems
• Handle inventory, pricing, supplier coordination, and daily sales operations while maintaining strong customer relationships.
•Provide administrative support for a third-party debt collection agency.
•Updated account records, managed data entry, and maintained accurate documentation.
•Assisted with client communications and follow-up tasks while ensuring compliance with
company procedure.
•Appointment Setter - Part Time.
•Managed Client inquiries and scheduled appointments.
•Provide information about aesthetic treatments services and promotions.
•Followed up with prospective clients to encourage bookings.
•Maintained accurate appointment records and calendar scheduling.
•Delivered professional and friendly customer support
I am detail oriented, proactive, and dependable. I just don't complete tasks I make sure systems are organized, processes are efficient, and nothing falls through the cracks.
If you’re looking for someone who treats your business like their own and communicates clearly every step of the way, I’d be glad to support you.
