Dynamic and highly adaptable Customer Support Specialist and Virtual Assistant with over 12 years of experience in providing top-tier service across the E-commerce, Telecommunications, and Digital Community sectors. Proven track record in managing high-volume operations—ranging from eBay Seller Support and Canadian Telco Technical Support to community moderation and ----------- management.
Expert in optimizing business visibility through SEO-focused product listings and keyword research, while consistently maintaining high call-quality standards and CRM data integrity. A bilingual professional (English/Filipino) recognized for building strong client relationships, resolving complex billing/technical issues, and maintaining strict compliance with evolving platform policies. Committed to driving customer satisfaction and operational excellence in fast-paced, remote, or office-based environments.
