Hi there! I am a dedicated and results-driven Customer Service Representative with over 3 years of experience delivering exceptional support in fast-paced environments. I also have hands-on experience managing short-term rental operations through Airbnb, handling bookings, reservation queries, and property coordination.
Core Skills:
Customer Relationship Management (CRM)
Conflict Resolution and De-escalation
Active Listening and Clear Communication
Technical Support and Troubleshooting
Order Processing and Account Management
Multitasking and Time Management
Billing Support
Short-Term Rental Operations (Airbnb bookings, reservation queries, property coordination)
Experience Highlights:
Resolved 90%+ of customer issues on the first contact through effective communication and product knowledge.
Recognized for consistently exceeding customer satisfaction scores and meeting performance KPIs.
Trained and mentored new tea-----------mbers to enhance service delivery and support team growth.
Managed Airbnb operations, including handling booking calls, responding to reservation queries, sending “empty property” emails, and coordinating with cleaners to ensure smooth property management.
Verified
