"Good day, my name is Abegail Cedilla Caringal. I have several years of experience in customer service, collections, and client relations across different industries. Most recently, I worked as a Customer Service Representative at Carelon, where I supported healthcare members with claims and benefits inquiries, ensuring accuracy and compliance with HIPAA standards. Before that, I was a Collections Associate at Concentrix, where I managed inbound and outbound calls, negotiated payment arrangements, and consistently met recovery targets.I also spent over two years at Alorica as a Customer Experience Agent, assisting customers with billing and account inquiries while maintaining high satisfaction scores. Earlier in my career, I gained experience in marketing, cashiering, and product promotion, which helped me develop strong communication, multitasking, and adaptability skills.
