I am a results-driven Sales and Operations professional with over 10 years of experience in lead generation, B2B/B2C sales, customer service, and team leadership. I progressed from agent to Team Leader and General Manager, managing teams of 20–30 agents while ensuring KPI achievement, operational efficiency, and client satisfaction.
My expertise includes client acquisition, appointment setting, negotiation, communication coaching, and performance management. I have a strong background in the BPO industry and consistently exceed sales and productivity targets through strategic follow-ups and persuasive communication.
In addition, I am currently an ESL Teacher and Private Tutor, conducting one-on-one and group English lessons while developing customized learning materials.
I am dependable, performance-focused, and committed to delivering measurable results while building long-term professional partnerships.
