I am a reliable and customer-focused Virtual Assistant with 3 years of experience supporting eCommerce, dropshipping, and subscription-based businesses. My expertise lies in delivering exceptional customer service through email, live chat, and phone support while ensuring every customer interaction is handled with professionalism, empathy, and efficiency.
I have extensive experience using Shopify and CRM platforms such as Richpanel, Zendesk, Gorgias, and Freshdesk to manage customer inquiries, process orders, track shipments, handle returns and refunds, resolve billing concerns, and manage subscription accounts. I am comfortable working in fast-paced remote environments where accuracy, organization, and attention to detail are essential.
I hold a Bachelor's degree in Industrial Engineering from De La Salle Lipa, which has strengthened my analytical thinking, problem-solving, and process improvement skills. I am a fast learner who quickly adapts to new systems, follows standard operating procedures, and consistently meets deadlines with minimal supervision.
I pride myself on being dependable, proactive, and committed to providing outstanding customer experiences. My goal is to become a valuable long-ter-----------mber of your team by helping streamline operations, supporting customers effectively, and contributing to the continued growth of your business.
