I help businesses streamline operations, reduce manual work, and improve customer experience through automation and technical support.
With 16 years of experience in BPO (tech support, financial services, and customer service), I’ve handled high-volume environments where efficiency, accuracy, and problem-solving directly impact business results. I now leverage that experience to build automated systems that save time, reduce errors, and scale operations.
Core Skills:
Automation (GHL, Zapier, CRM) • Technical Support • CX Optimization • SOPs • Data & Reporting
Key Results:
-Resolved 100+ issues daily while maintaining high CSAT
-Consistently exceeded KPI targets (CSAT, AHT, FCR)
-Reduced repeat contacts through improved resolution workflows
-Handled complex financial/technical cases with accuracy and compliance
-Trained tea-----------mbers, boosting overall performance
