An Operations Director with 18 years of experience in the BPO industry handling different lines of businesses and worked with various clients from different industries across various OMNI channels. I have spent more than 7 years in the sales and customer service industry, 5 years handling technical support (Point of Sale systems and satellite TV accounts) and most recently, healthcare.
Alongside my operational leadership responsibilities is my more than 5 years of site management and leadership experience which allowed me to provide local leadership support for cross-functional departments such as HR, Facilities, WFM, Training, Recruitment, Quality and Security. The site management role also requires working with the Local Government Units and navigating all the local policies established by the government.
