Hello there, I'm Joyce from the Philippines. I have over 9 years of experience support to businesses by managing their day-to-day operations, improving workflows, and helping a business run efficiently behind the scenes. I'm efficient in providing administration support, customer service, account management, sales, and business operations support for high-volume corporate environments. I’m also experienced in managing multiple client accounts, coordinating with different teams, preparing reports, handling billing, and supporting sales projects.
Tasks I can help you with:
General administrative support
Business operations support
Customer support (email, chat)
Inbox & email management
Calendar & meeting coordination
Schedule and confirm appointments
Send reminders and follow-up communications
Data entry & data accuracy
Maintaining and updating the CRM
Organizing files and spreadsheets
Assisting with client care communication
Manage and organize leads in the pipeline
Maintaining workflows in project management systems (Trello, Freshsales)
Content creation (social media & marketing promotion)
Social media management
Content planning & scheduling
Respond to audience comments & inquiries
Execute projects across multiple business lines
Manage and organize client accounts
Process service requests and follow-ups
Invoicing & payment processing
Prepare reports, proposals, and statements
Handle billing and payment reconciliations
Coordinate projects and timelines
Account management
Track subscription renewals and deadlines
Task tracking and follow-up
Document updates and maintain task notes
Conduct competitor and market research
Assist with sales and account renewals tracking
Draft business plans, reports, proposals, account statements
Support compliance reviews and document organization
Support customer inquiries and issue resolution
Documenting and updating SOPs
Maintain organized documentation and filing
Monitor business operations and workflow efficiency
Coordinate with multiple internal and external teams
Coordinate family activity and scheduling
Tools I'm proficient at:
WordPress, Shopify, Trello, Canva, CapCut, Canva Planner, Google Sheets, Microsoft Excel, Google Docs, Google Forms, EasyDocs, Google Workspace (Gmail, Drive), Microsoft Office (Word, PowerPoint, Outlook, OneDrive), Dropbox, Oracle CRM, Kenan, Clarity, EasyDocs, OneHub, Barslite, Slack, Telegram, -----------, Zoom, Skype, Google Meet, WhatsApp, Viber, ChatGPT, Google Gemini
My availability
I am available to work full-time, part-time or 10-15 hours weekly and flexible to work within US time zones including Australia/New Zealand, UK, EU and Canada time zones.
Why businesses work with me:
Reliable, highly organized, detail-oriented, proactive, and results-oriented
9+ years of hands-on experience in business operations and account management
Comfortable with technology, Google Sheets/Microsoft Excel, CRMs and project management tools
Excellent English communications skills (written and verbal)
Self-starter who follows through without micromanagement
Excellent at coordinating with teams and clients
With reliable high speed internet, quiet work space, working computer
Invite me for an interview.
You need someone who has the right experience in managing business operations, maintaining client accounts, and ensuring your customers are happy. That's me. Message me today and let's chat soon.
CRM, Office and Administration, Client Relationship Management, Customer Service, Canva, Business development, Operation Management, English Speaking, Organization, Coordination, Virtual Assistant, Tech-Savvy, Lead Generation, Executive Assistance, Customer Support, Project Management, Marketing, English Speaking, Attention to Detail, Computer Literacy
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