Growth-driven customer experience specialist with 6+ years of experience in B2C engagement, healthcare support, onboarding, insurance coordination, and multichannel communication. Proven success in converting inquiries into active users, improving onboarding flows, and supporting cross-functional teams. Strong communicator skilled in handling high-volume inquiries, resolving non-clinical concerns, and guiding customers through enrollment, documentation, and financial processes. Excels in fast-paced, remote environments and continuous improvement roles.
