I am a Customer Service Operations Manager with over 8 years of experience in supplier coordination, order processing, and customer support operations. In my current role, I manage a small team while overseeing daily fulfillment activities, ensuring smooth coordination between customer service, suppliers, and inventory management.
I handle supplier communications and purchase orders to maintain steady inventory flow and timely replenishment. I am responsible for processing customer orders, arranging shipments, and generating shipping labels to ensure accurate and on-time deliveries.
I have worked with an Australia-based retailer specialising in supplements, skincare, and a wide range of consumer products, gaining hands-on experience managing diverse product lines and operational processes.
In addition, I manage customer enquiries via live chat and email, handle PayPal dispute cases professionally, and assist with basic accounting tasks using Xero, including invoice processing and payment coordination.
I am highly organised, detail-oriented, and proactive, with strong multitasking abilities and a focus on improving efficiency while delivering excellent customer experiences.
