Customer Success Manager | Operations Manager | Team Leader | SaaS & eCommerce

I help businesses improve customer retention, optimize operations, and scale high-performing teams.

With 10+ years of experience in customer success, sales operations, and team leadership, I have managed global teams across the US, UK, AU, and EU in industries such as eCommerce, SaaS, telecom, and sales.

I specialize in:
Customer success & retention strategy
Operations management & process improvement
KPI tracking, reporting, and performance optimization
Team leadership, coaching, and scaling
Multi-channel support (calls, chat, email, social media)

I’ve worked as a Senior Customer Success Manager and Assistant Operations Manager, helping companies increase revenue, improve customer satisfaction, and streamline workflows.

If you're looking for someone who can not only support your business but help you grow it, I’m ready to help.