A well-rounded professional with over 14 years of international experience in customer service, hospitality, HR operations, and office administration. Proven track record in delivering exceptional guest experiences and maintaining efficient front-of-house operations. Skilled in customer relations, client engagement, recruitment, staffing, and administrative support, with a strong focus on professionalism and service excellence.
I am recognized for exceptional communication skills, professionalism, and dedication to service excellence. Experienced in team leadership, managing high-pressure operations, and delivering outstanding client experiences. Skilled in candidate sourcing, recruitment, onboarding, and HR administration. Known for reliability, efficiency, and a commitment to continuous growth while fostering positive and collaborative work environments.
CORE SERVICES
OFFICE MANAGEMENT:
~Front Desk & Reception Operations
~Calendar Scheduling and Appointment Coordination
~Administrative and Executive Support
~Internal Communication & Coordination
~Multi-line Phone Handling
~Recruitment and Staffing
~Candidate Sourcing and HR Operations Support
~Client and Candidate Coordination
HOSPITALITY:
~Front Desk Operations
~Concierge Services
~Booking & Reservation Management
~Guest Relations & Customer Service
~Complaint Resolution & Guest Feedback Management
~Staff Supervision & Training
~Food & Beverage Operations
~Housekeeping & Maintenance Coordination
~Event & Banquet Coordination
TOOLS AND PLATFORMS:
Prologic First Hospitality Software (Point-of-sale)
Communication System (Multi-line telephone switchboard, 8x8 Dialer, Text Magic)
Microsoft Office Suite (Word, PowerPoint, Excel, Outlook)
Google Workspace (Docs, Sheets, Gmail, Calendar)
Document Sharing & Collaboration (Google Drive, OneDrive, Dropbox, Loom)
Internal Communication Tools (Zoom, Microsoft Teams, Google Meet)
Scheduling & Calendars (Microsoft Outlook Calendar, Google Calendar)
Customer Relationship Management (Recruitee - Applicant Tracking System)
Graphic Design (Canva & Capcut)
Social Media Platforms (LinkedIn, Facebook/Meta, Instagram, Twitter/X, TikTok, YouTube.
AI tools for productivity and administrative tasks
