With 8 years of experience in customer support and customer experience analysis, my career has been focused on understanding customers and improving how organizations serve them.
I started as a Technical Support Customer Expert I (Technical Support Representative), where I spent 4 years resolving complex customer technical issues and gaining firsthand insight into customer needs and expectations. This experience helped me develop strong troubleshooting, communication, and problem-solving skills.
Areas I focus include:
• Technical Troubleshooting
• Customer Issue Resolution
• Product and Process Knowledge Base Contribution
• Customer Education
• Ticket Management
• Customer Satisfaction
I later transitioned into a Customer Experience Analyst role, where I analyze customer interactions, monitor service quality, and identify opportunities to improve the overall customer journey. I'm turning data and feedback into actionable insights that help teams deliver better customer experiences.
Areas I focus on include:
• Customer Experience Analysis
• Deep Diving Root Causes
• Customer Journey Improvement
• Service Quality & Process Improvement
• Customer Data Validation
• Repair Journey Mapping
I’m passionate about creating better experiences for customers while helping teams improve performance through insight and data.
I am available to work during US, UK and AU hours.
