Customer Service & Amazon Account Support Specialist
Handled customer service through email and phone calls, assisting customers with inquiries, order issues, and product information while maintaining a professional and solution-focused approach. Managed Amazon seller account tasks, including order monitoring, responding to customer messages, processing returns and refunds, and resolving account-related concerns. Coordinated with logistics and shipping providers to track deliveries, resolve shipment delays, and ensure smooth order fulfillment. Prepared and submitted logistics claims for lost, delayed, or damaged packages and maintained organized records and documentation for all transactions and cases.
Key Responsibilities:
Respond to customer inquiries via email and phone support
Manage Amazon seller account operations
Process returns, refunds, and order issues
Coordinate with shipping carriers and logistics partners
File and track claims for lost or damaged shipments
