With over 7 years of progressive experience as a Customer Service Representative and Operations Supervisor in Fraud Prevention, I have delivered frontline support to diverse customers, resolved inquiries and complaints effectively, built strong communication and interpersonal skills, and developed adaptability in fast-paced environments, while also supervising teams, implementing risk-reduction processes, analyzing complex cases, and strengthening leadership, team management, and analytical abilities.

Experienced professional with a strong background in customer service and operations management. Started as a service crew and quickly promoted to on-site supervisor, demonstrating leadership and organizational skills. Transitioned into the BPO industry as a Customer Service Representative under a fraud prevention account, where I developed expertise in risk assessment and client support. Promoted to Operations Supervisor, successfully managing a team of 10 agents for almost 7 years. Skilled in multitasking, team leadership, fraud prevention, and process improvement, with a proven track record of delivering results and maintaining compliance.