Patient-focused healthcare professional with 5 years of experience in healthcare contact center operations and team leadership. Expertise in appointment scheduling, insurance verification, claims and EOB, coordination of benefits, pharmacy support, prior authorization, referral management, and HIPAA compliance. Adept at guiding patients with empathy while ensuring efficiency and accuracy. Tech-savvy with advanced Microsoft Office proficiency and a proven track record of delivering seamless, compassionate virtual patient support.
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