Customer Support Specialist | Virtual Assistant | E-commerce Support
I help businesses deliver excellent customer service, manage bookings, and keep daily operations running smoothly.
With over 7 years of experience in customer support, I’ve worked with airline, hospitality, telecommunications, and e-commerce accounts. I’ve handled 50–80+ customer inquiries daily via chat, email, and phone while maintaining high customer satisfaction and meeting strict performance targets.
I have hands-on experience supporting airline bookings and Marriott hotel reservations, assisting customers with changes, cancellations, special requests, and upselling additional services. I make sure every detail is accurate and every customer concern is resolved quickly and professionally.
What I can do for your business:
- Respond to customer inquiries (chat, email, phone) with fast turnaround time
- Manage bookings, verify details, and ensure accurate data entry
- Handle order processing, cancellations, refunds, and follow-ups
- Create and manage support tickets (Asana, CRM systems)
- Coordinate with teams to resolve issues efficiently
- Track tasks, maintain organized records, and meet deadlines
- Upsell services and improve customer experience
Tools I use:
Shopify | Amazon | Salesforce | Asana | Crisp | Google Workspace
I am detail-oriented, reliable, and proactive, making sure no task or message is missed. I’m comfortable working in fast-paced environments and handling multiple systems at the same time.
I also have a stable internet connection, reliable equipment, and flexible availability, including weekends and shifting schedules.
If you’re looking for someone who can take care of your customers and support your operations efficiently, I’d be happy to help.
Let’s work together!
