Versatile Virtual Assistant and Operations Supervisor with 4+ years of experience across
customer service, team leadership, and remote business support. Background spans
supervising a customer support team to meet KPIs and SLAs, and more recently providing
specialist virtual assistance on a B2B account — managing Shopify store operations,
maintaining Salesforce CRM records, and redesigning GoHighLevel (GHL) funnels and
landing pages to improve conversion. Known for combining structured, data-driven
leadership with hands-on technical support to keep operations running smoothly and
clients well served.
