Hello! I’m Carol Hilad, a customer service virtual assistant specializing in email and live chat support. I help businesses handle customer inquiries, order tracking, and issue resolution in a professional and timely manner.
I have experience working in fast-paced customer environments, where I developed strong communication, problem-solving, and multitasking skills. I have also practiced real-world customer service workflows using helpdesk tools and e-commerce processes to ensure accurate and efficient support.
Services I offer:
• Email Support
• Live Chat Support
• Order Processing & Tracking
• Customer Issue Resolution
• Data Entry and Organization
I am open to part-time or full-time opportunities and flexible with different time zones.
