I am an IT Support Specialist with experience managing Microsoft 365, Google Workspace, Active Directory, and remote endpoint environments for small to mid-sized organizations.
I help businesses maintain secure, stable, and organized IT operations remotely. My focus is structured support, proper documentation, and minimizing downtime.
My experience includes:
• Microsoft 365 and Google Workspace administration
• User onboarding and offboarding (account creation, license assignment, MFA setup)
• Active Directory user management and domain joining
• Remote troubleshooting using AnyDesk and TeamViewer
• Helpdesk and ticket management (Freshservice)
• Asset and device management
• Network troubleshooting (VPN, connectivity, DNS, printers)
• Basic cybersecurity implementation and access control
I am comfortable working in structured ticket environments with SLA expectations. I approach issues methodically: identify the root cause, resolve efficiently, document properly, and prevent recurrence where possible.
I am looking for long-term remote IT support or helpdesk opportunities where I can provide consistent operational support and contribute to system stability and security.
