I am a results-driven Customer Service Representative and Operations Specialist with over 6 years of experience supporting global brands like Bondi Boost and industry leaders like SM Supermalls and Zuellig Pharma. I specialize in bridging the gap between high-level customer support and technical back-end operations.
My expertise lies in managing the entire customer lifecycle—from initial inquiry and order processing in Shopify to complex return logistics using Return Logic. I am highly proficient in navigating Enterprise Resource Planning (ERP) systems like Netsuite and SAP , ensuring that data integrity and financial records are always 100% accurate.
What I bring to your team:
Multichannel Support: Expert handling of inquiries, complaints, and wholesale/retail orders via Gorgias.
Logistics & Fulfillment: Seamless tracking and coordination using Ship Hawk and various courier platforms.
Administrative Excellence: Proven ability to manage billing, invoicing, and account reconciliations.
Proactive Communication: Exceptional English skills developed through years of coordinating with vendors, tenants, and international clients.
I am looking for a long-term partnership where I can use my technical toolkit to help your business scale efficiently while keeping your customers happy.
