Hi! I’m a Technical Support Specialist with 5 years of experience providing remote support for digital signage systems, media players, and network-connected devices.
I specialize in:
• Troubleshooting technical issues via phone, email, and chat
• Managing support tickets and maintaining SLA standards
• Coordinating with site managers and field technicians
• Remote diagnostics using TeamViewer
• Basic network configuration and connectivity troubleshooting
• Creating documentation and troubleshooting guides
I’m currently employed full-time but available for 15–20 hours per week (AU hours preferred). I’m open to transitioning to full-time for the right long-term opportunity.
If you're looking for a reliable Technical VA who can independently manage support operations and help streamline processes, I’d love to support your business.
